Welcome to Hello Chef.
Hello Chef (Pty) Ltd. and its affiliates (“Hello Chef”, “us”, “we”, or “our”) are devoted to protecting the privacy of our users (“users” or “you”). This Policy describes how we handle information that we collect or receive from you when you interact with our Platforms. Our platforms refer to our websites, any changes in, or additional sites; mobile sites, mobile applications, emails, social media platforms or any other technology or mechanism you may use to interact with us and any related services.
INFORMATION WE COLLECT AND RECEIVE
Hello Chef receives and collects information as described in this Policy.
While you are browsing our websites, your computer's operating system, Internet Protocol (IP) address, access times, browser type and language and referring website addresses may be logged automatically. In addition, we may ask you to submit and we may process data that is personal to you, including but not limited to your name, profile photo, gender, age or birthday, links to your profiles on social networking websites and other third party sites, user names and e-mail, mail addresses and physical location.
Our Platforms may offer publicly accessible blogs, private messages, or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
Social Media (Features) and Widgets
When you use any of our applications on a mobile device, we may collect and record certain information such as your unique device ID (persistent / non-persistent), hardware type, media access control ("MAC") address, international mobile equipment identity ("IMEI"), the version of your operating system ("OS"), your device name, your email address (if you have connected to Facebook or Google+), and your location (based on your Internet Protocol ("IP") address).
We may collect your location based information for the purpose of providing you with the correct version of the application, to allow you to create an event in your region, to interact with users within your region and to deliver relevant third party content based on your location. If you no longer wish to allow us to track or use this information, you could manage your location settings on your device. Please note, the application may not work properly if we are unable to tell where you are coming from (Country specific).
In addition, we create a unique user ID to track your use of our Platforms. This unique user ID is stored in connection with your profile information to track the events that you create and join.
You can log in to our Platforms using sign-in services ("SN Service") such as Fingerprint or by simply registering via email. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name, email address, and resume to pre-populate our sign-up form.
We may collect and record information through the SN Service in accordance with the policies and terms of the SN Service provider. The information we collect when you connect your user account to an SN Service may include: (1) your name, (2) your SN Service user identification number and/or user name, (3) locale, city, state and country, (4) sex, (5) birth date, (6) email address, (7) profile picture or its URL, and (8) the SN Service user identification numbers for your friends that are also connected to us, (9) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us, (10) information you provide us when you contact us for help.
If you want us to delete the data we receive from the SN Service about you, please contact us at firstname.lastname@example.org .
We may offer you the opportunity to invite your contacts from a SN Service, through your contacts list on your device or through other services providers so that those contacts can join you on our Platforms.
Such contact information will be used only for the purpose of sending communications to the addressee.
We may occasionally send you push notifications through our mobile applications to inform you of updates and other service related information that may be of importance to you. You may at any time opt-out from receiving these types of communications by managing your settings on your device.
Service Use Data Collection
Whenever you use our Platforms, we may collect data about all of your interactions within our Platforms and with the other members within our Platforms via server log files. This information may be associated with your member ID, IP address or device ID for the purpose of providing you our Platforms and improving them.
We may also acquire information from you (1) that you provide to us directly, whether through our Platforms or via phone, text messages, social media, fax or any other medium, (2) through your access and participation in message boards or by posting comments or content on our Platforms, (2) through your participation in surveys on our Platforms,(3) through your participation in competitions or promotions on our Platforms, (4) information you give to us by registering for certain of our services through our Platforms.
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.
Third Party Services
We may feature advertising within our Platforms. The advertisers may collect and use information about you, such as your service session activity, device identifier, MAC address, IMEI, geo-location information and IP address. They may use this information to provide advertisements of interest to you.
In addition, you may see our Platforms advertised in other services and on third party sites. After clicking on one of these advertisements and installing our application, you will become a user of our Platforms. In order to verify the installs, a device identifier may be shared with the advertiser.
How We Use Information
We use information collected through our Platforms for purposes described in this Policy or disclosed to you on our Platforms. For example, we may use your information to:
• create user profiles or accounts and allow users to use our Platforms;
• identify and suggest connections with other service users;
• identify your location in order to provide location based content;
• for troubleshooting and to operate and improve our Platforms;
• understand usage trends;
• develop and analyze your use of our Platforms in order to understand you and your preferences to enable us to enhance your experience and enjoyment of our Platforms;
• respond to your comments and questions and provide customer service;
• provide and deliver products and services you request;
• send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
• to contact you about your experience with our Platforms and communicate with you about promotions, rewards, upcoming events, and other news about products and services offered by us and our selected partners;
• enable you to communicate with other users; and
• link or combine it with other information we get from third parties, to help understand your preferences and provide you with better services.
• deliver advertisements from third party services in order to add value to our Platforms.
Disclosure of Your information
We may disclose information as approved by you and as defined in this Policy and described below:
• as required by law, to comply with a subpoena, a court order, or similar legal process;
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, to investigate fraud, or respond to a government request;
• with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them and have agreed to adhere to the rules set forth in this Policy;
• to a purchaser or potential purchaser, if we are involved in a merger, acquisition, or sale of our business;
• to advertisers and third party advertising networks and analytics companies as described in this Policy;
• aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties.
Changes to this Policy
We may update this Policy to reflect changes to our information practices. Any changes we may make to this Policy will be posted on our Platforms and, where appropriate, notified to you in the appropriate manner. We encourage you to periodically review this page for the latest information on our privacy practices.
We take reasonable measures to protect your information from unauthorized access or against loss, misuse or alteration by third parties.
Although we make good faith efforts to store the information we received from you or collected through our Platforms in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining access to information.
Access to Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, update, or delete inaccuracies or information by making the change within your account settings or by contacting us at email@example.com
If you choose to use Facebook Connect to interact with our Platforms or services, the information you provide is tied to your Facebook account. You will need to contact Facebook directly in order to request removal of personal information from our blog or community forum.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at firstname.lastname@example.org . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Opting Out of Marketing
You may opt-out of receiving promotional emails from us by following the instructions in the promotional emails or by emailing us at email@example.com . If you opt-out, we may still send you non-promotional emails, such as service or maintenance notices, emails about your accounts or our ongoing business relations.
You may also opt-out of receiving SMS notifications from us, either via SMS or by emailing us at firstname.lastname@example.org
We may transfer information that we collect about you to affiliated entities, or too other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may not have the same data protection laws as your own jurisdiction.
We are based in and operate from South Africa, and, regardless of where you use or access our Services, your information may be transferred to and maintained on servers located in South Africa (or elsewhere in the world). Please note that any information we obtain about you will be stored in accordance with South African privacy laws, regulations and standards, which may not be equivalent to the laws in your country of residence. By using our plat-forms you consent to this collection, transfer, storage and processing of information to and in South Africa.
By using our Platforms, you are consenting to our processing of your information as set forth in this Policy now and as amended by us. "Processing" means any operation or activity or any set of operations, whether automatic or not, concerning personal information, including; collecting, receiving, recording, organizing, collating, storing, updating, modifying, retrieving, altering, using, transmitting, distributing, merging, linking, erasing or destruction of information.
Governing law and jurisdiction
This Policy are governed by and interpreted in accordance with the laws of South Africa without giving effect to any principles of conflict of law, with you irrevocably consenting to the exclusive jurisdiction of the courts of South Africa in respect of all proceedings arising out of or pursuant to this Policy.
Returns & Refunds
Strictly no returns on food items unless due to HelloChef's error. T’s and C’s apply.
Information & Security
All data is secure and encrypted by Amazon Web Services. By reading our terms and conditions you are accepting our right to use your data as required. Data will not be shared with any of our partners or subsidiaries, in accordance with the Protection of Personal Information Act.